It's time to join ON

The Omadi Network was created to provide higher paying jobs to quality service providers.
Join ON

Power to the Providers

Over the past 5 years of building the Omadi Towing Management Software, we’ve realized that the issues at large are much bigger than simply streamlining the internal operations of towing service providers. The towing industry is technologically fragmented. As such ON (Omadi Network) was created with a mission to connect key crossroads in the towing ecosystem. With you joining ON will help with just that. Through our technology and hands-on customer service—plus your amazing service and expertise—we’re going to change the world of towing. While the concept of “towing/ERS networks” is not new, we’re bringing a lot of fresh ideas and processes to the table:

 

  1. Fair pay to Service Provider
  2. Paid in a timely manner
  3. Consistent volume of work

Quality for all

More important than any software, equipment, or expertise, are the people we work with and relationships we make in so doing.   For that reason, we hope to get to know you and those that work for you while providing an experience second to none for all involved.  On all assignments big or small, we want to keep in mind three simple points:

  • Safety of everyone involved
  • Your Satisfaction
  • Customer Satisfaction

We rely on you to make safety a top priority and encourage you to share your thoughts and ideas on how to constantly improve any experience for you and the customer.

Let's get started

Fill out the form below and we'll email you a survey to see if you're qualified to join ON.

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Omadi Network FAQ

Have some questions? We have some answers. If you still need more information, contact us at support.on@omadi.com or call us at 1-801-800-8250 and select option 1.

What is ON?
The Omadi Network (ON)  connects towing and roadside operations with diverse opportunities to service automotive vehicles throughout the United States. ON is built to keep your operators running with profitable jobs. ON is the motor club reimagined.
How do I get started with ON?
First, simply fill out the form above. From there, we’ll send you an email with a survey that helps us better understand your company and the types of jobs that are best suited for you. Click HERE to get started.
Where do jobs come from?
Omadi is partnered with a very diverse set of companies. From traditional insurance carriers to battery manufacturers we are aligning the automotive needs with your operations.
How do I receive jobs?
As your partner in servicing the needs of our customers, we know that respecting your time is critical to our ongoing success. As such, Omadi focuses on accuracy and efficiency in our call handling processes. Following is our dispatch process, so that you may prepare your call takers and/or dispatchers.  

  • At the time of contact, an Omadi associate will identify themselves and ask if your company can perform a specific type of service and request the ETA. In most cases, Omadi will expect an ETA of 45 minutes for light duty towing and 30 minutes for road services dependent upon weather conditions and a vehicle’s proximity.  
  • Omadi will not dispatch to an answering service unless they can acknowledge your company can handle the service and provide Omadi with an ETA.
  • If your call taker acknowledges they can handle the service and the ETA meets requirements, the Omadi associate will verify your preferred dispatch communication method – Omadi Dispatch or Email Dispatch.
  • The associate will provide you with the following event information via your preferred communication method.
    • Omadi purchase order number
    • Vehicle information
    • Customer name
    • Customer number, if applicable
    • Customer phone number, if available
    • Customer coverage limit
    • Disablement address
    • Tow to destination, if applicable

Omadi Dispatch. Omadi Dispatch is the easiest way to accept, track, and get paid for jobs.  Omadi Dispatch will help you keep track of all job details and connect us, you, and the customer in real time. 

  • An Omadi associate will contact your company via phone to ask if your company can render a particular service and request an ETA. If you acknowledge you can meet the request and your preferred dispatch communication method is Omadi Dispatch, the Omadi associate will request that you write down the purchase order number prior to the call ending.
  • If you use Omadi as your main towing management software, we will transmit the event information to your custom domain, and you may complete the job in your own domain.
  • If you do not use Omadi as your main towing management software, all the information pertaining to the event will be available to you by logging into your free account at network.omadi.com.
  • If for any reason the job is not received within 5 minutes of the initial call, please notify the dispatch center immediately at 1-800-541-2262 option 1.
  • If you wish to be activated as an Omadi dispatch service provider, call an associate in Network Management at 1-801-800-8250 option 1 for assistance.

Email Dispatch. Using Omadi Dispatch will be the easiest way to accept, track, and get paid for jobs.  If you are unable to use Omadi dispatch, receiving jobs via email is the next best alternative.  With email, you will receive all the relevant job details. When omadi or the customer needs an update, we will have to call you for that update.  To receive payment, you will need to enter all completed job info into your omadi account. To eliminate check calls and double entry, you can start using Omadi Dispatch for accepting and tracking jobs.  

  • An Omadi associate will contact your company via phone to ask if your company can render a particular service and request an ETA. If you acknowledge you can meet the request and your preferred dispatch communication method is Email Dispatch, the Omadi associate will do the following prior to ending the call.
  • Confirm that the email address associated with your service provider account is the correct email address.
  • Request that you write down the purchase order number or reference only number.
  • An event information email will be sent to the email address associated with your service provider account.
  • If for any reason the event information email is not received within 5 minutes of the initial call, please notify the dispatch center immediately at 1-801-800-8250 option 1.
  • If you wish to be activated as an Email Dispatch service provider, call an associate in Network Management at 1-801-800-8250 option 1 for assistance.
What consistency should I expect/plan on?
It’s tough to say what the exact volume of work will be as we are adding Vendors and Partners to ON every day. It is our goal to be able to provide a consistent stream of revenue to your business.
What do I get paid for various job types?
Like any job, rates will vary by location. Our ON Rep will work with you directly to determine a fair rate for your area.
When/how do I get paid for completing a job?
Omadi pays bi-monthly for all jobs that have the information outlined. Billing batches are run on the 1st and 16th of every month. Payment for billing batches are sent on the 15th and last day of the month, respectively. You get paid faster by signing up for e-payment with our partners at Bill.com. Simply follow this hyperlink and setup your account to receive payments directly in your bank account: https://app.bill.com/onboarding/Signup At Omadi, we know that you work hard to provide the best service possible to our customers, and we want to make it as easy as possible for you to get paid for your hard work. For your convenience, Omadi will automatically pay all jobs that have the following information recorded in network.omadi.com with your company as the service provider:

  • Omadi purchase order number  
  • VIN number  
  • Date of service  
  • Service type  
  • Equipment type  
  • Customer name  
  • Member number, if applicable  
  • Disablement address
  • Tow to destination address, if applicable
  • Gross miles to site
  • Gross towed miles, if applicable  
  • Itemized breakdown of charges

Log into network.omadi.com to complete the required information for any jobs that are not paid.