Share

How does Omadi compare to Tow123?

Towing software companies received a questionnaire with 36 questions from Tow Times Magazine (questions were posed by readers). The answers to these questions for Omadi & Tow123 are posted below:

 

  
 
Q1: Does your software integrate with a back office/accounting systems?
Q1B: If yes to Q1, is it compatible with Quickbooks?
Q2. Does your software offer a payroll option?
Q2A: Does your software automatically calculate driver commissions?
Q3. Does your software offer integrated credit card processing?
Q3A: If yes to Q3, with mobile (field) processing (swipers)?
Q3B: Does your software allow for mobile ticket and receipt printing capabilities?
Q4: Does your software offer batch invoicing and statement printing?

Omadi

Accounting Functions
Q1: Does your software integrate with a back office/accounting systems? : Yes, it also performs several accounting functions on its own.
Q1B: If yes to Q1, is it compatible with Quickbooks? : Yes, Quickbooks Online and Quickbooks Desktop/Quickbooks enterprise.
Q2. Does your software offer a payroll option? : Yes, it also integrates with Intuit payroll
Q2A: Does your software automatically calculate driver commissions? : Yes, , commissions can be calculated several ways. E.g. Flat rate vs percentage, Different rate for each line item, different rate for types of service or tow, rates for more than 1 driver per tow
Q3. Does your software offer integrated credit card processing? : Yes
Q3A: If yes to Q3, with mobile (field) processing (swipers)? : Coming in 2017
Q3B: Does your software allow for mobile ticket and receipt printing capabilities? : Yes, with custom mobile invoices/receipts available digitally and through mobile printers in the trucks.
Q4: Does your software offer batch invoicing and statement printing? : Yes

Tow123

Accounting Functions
Q1: Does your software integrate with a back office/accounting systems? : No, but it's in development
Q1B: If yes to Q1, is it compatible with Quickbooks? : No, but it's in development
Q2. Does your software offer a payroll option? : Yes
Q2A: Does your software automatically calculate driver commissions? : Yes
Q3. Does your software offer integrated credit card processing? : No, but it's in development
Q3A: If yes to Q3, with mobile (field) processing (swipers)? : No
Q3B: Does your software allow for mobile ticket and receipt printing capabilities? : No
Q4: Does your software offer batch invoicing and statement printing? : Yes

Accounting Functions differences: Omadi has the advantage in the Accounting Functions area due to their integrations with accounting systems like Quickbooks while Tow 123 is still lacking integrations, but has it in development. Omadi also allows for ticket and receipt printing and credit card processing while Tow123 doesn’t.

 

  
 
Q5: Does your software integrate with a mobile system so drivers can have the apps on smartphones and tablets?
Q6: Does your software integrate with third-party applications (e.g. motor clubs)?
Q6B: If yes to Q6, which motor clubs?
Q7. Does your software integrate with GPS?
Q7B: If yes to Q7, which GPS systems?
Q7C: If yes to Q7, what does your software offer (e.g. visual tracking of trucks, etc.)
Q8: How does your software handle multiple drivers/trucks on one call?
Q9: Does your software provide audit trails (e.g. when calls are assigned, hooked, completed, reconciled, etc.)?
Q10: Does your software allow for alerting and if so how? (I.e. yellow notification when a vehicle has been stored for 7 days, red when it hits 30 days, etc.)
Q11: Does your software provide for uploading of photos to accompany an accident report?

Omadi

Dispatching/Tracking
Q5: Does your software integrate with a mobile system so drivers can have the apps on smartphones and tablets? : Yes, a native mobile app so it works with no cellular or wifi service. It is available on the apple app store and google play store.
Q6: Does your software integrate with third-party applications (e.g. motor clubs)? : Yes
Q6B: If yes to Q6, which motor clubs? : agero, allied, allstate, geico, quest, road america, NSD with a two way direct digital integration. We can integrate with any of several other clubs and third-party companies through an open API or via email scrape.
Q7. Does your software integrate with GPS? : Yes
Q7B: If yes to Q7, which GPS systems? : Omadi GPS, TomTom Telematics
Q7C: If yes to Q7, what does your software offer (e.g. visual tracking of trucks, etc.) : We offer 4 tracking maps with real-time location of trucks, drivers on a mobile device, and job locations (Point of interest or pickup locations). Other tracking options automatically provide the ETA for every job telling dispatch who the closest available driver is to the call. We use geofencing with tracking to automatically time stamp when a driver arrives to the scene and leave, as well as can provide patrol tracking using customer polygon geofences.
Q8: How does your software handle multiple drivers/trucks on one call? : Dispatch can easily add multiple divers to a single call by clicking on the drivers name. This can trigger an alert to the driver with job specific information. Multiple trucks usually add into a call as line items on the invoice.
Q9: Does your software provide audit trails (e.g. when calls are assigned, hooked, completed, reconciled, etc.)? : We offer the most extensive audit trail available, period. We track ever single character to every piece of info added, changed, or removed from a call. We track the specific user, the device, the time, and the location that changes are made. You can change what times a user can adjust and what times they cannot adjust.
Q10: Does your software allow for alerting and if so how? (I.e. yellow notification when a vehicle has been stored for 7 days, red when it hits 30 days, etc.) : Yes, automatic email, text, push notification alerts can be triggered to any user. We can also create custom reports and lists that use color coding like green, yellow, red to alert users when to take an action.
Q11: Does your software provide for uploading of photos to accompany an accident report?: Yes, and photos can automatically be sent within an alert. They can also be downloaded and or printed anytime including on the invoice.

Tow123

Dispatching/Tracking
Q5: Does your software integrate with a mobile system so drivers can have the apps on smartphones and tablets? : Yes
Q6: Does your software integrate with third-party applications (e.g. motor clubs)? : Yes
Q6B: If yes to Q6, which motor clubs? : Agero, Allied Dispatch Solutions, Allstate, GEICO, Nation Safe Driver (NSD), Road America, Quest
Q7. Does your software integrate with GPS? : Yes
Q7B: If yes to Q7, which GPS systems? : TomTom, FleetMatics, NavMan, Street Eagle, C3
Q7C: If yes to Q7, what does your software offer (e.g. visual tracking of trucks, etc.) : Visual Tracking of trucks on map, Dispatch to GPS Unit, Show PTO engagement, heading and speed information.
Q8: How does your software handle multiple drivers/trucks on one call? : Individual Tickets are created for each driver's task and are linked to one another making these types of tickets easy to find and manage. At time of billing TOW123 allows you to combine those tickets into one invoice.
Q9: Does your software provide audit trails (e.g. when calls are assigned, hooked, completed, reconciled, etc.)? : All interactions in the system are logged and time stamped, including but not limited to: Enroute, Onsite, Loaded, Serviced, Dropped , GOA, and Ticket Changes.
Q10: Does your software allow for alerting and if so how? (I.e. yellow notification when a vehicle has been stored for 7 days, red when it hits 30 days, etc.) : TOW123 provides user reports showing all vehicles on lot and how many days they are stored. We are currently in development for more advanced notifications around the lein letter process.
Q11: Does your software provide for uploading of photos to accompany an accident report?: Yes, Unlimited Photos or attachments can be added. The system is not limited to just storing pictures. Can also store multipage PDF, TXT, and MS Word files.

Dispatching/Tracking differences: There were differences in motor clubs and GPS systems. Omadi has a native mobile app that works with no cellular or wifi service. Omadi offers four tracking maps.

 

  
 
Q12: Does your software offer multiple ways to search for a vehicle (look up by vehicle make, model, plate, last 6 of VIN, etc.)
Q13: How does your software allow for storage tracking (e.g. bar coding, etc.)
Q14: Does your software offer a customer portal where they can track their vehicles, see storage charges, etc.?

Omadi

Storage
Q12: Does your software offer multiple ways to search for a vehicle (look up by vehicle make, model, plate, last 6 of VIN, etc.) : Every single field or piece of information in Omadi is searchable. You can setup common search field for quick and easy access, use a global search, or even post a link on your website to allow the public (or specific clients through a login) to search for tow in (you can control what is visible in search results for any user). Also when searching you can search with partial info or for exact matches (like half of the license plate instead of the entire plate).
Q13: How does your software allow for storage tracking (e.g. bar coding, etc.) : Yes, Storage is automatically tracked using the app.
Q14: Does your software offer a customer portal where they can track their vehicles, see storage charges, etc.?: Yes, the customer portal is fully configurable to control what is accessible. You can share reports, lists, history,and many other things. It can also be used to request a tow or check the status of a current job or request.

Tow123

Storage
Q12: Does your software offer multiple ways to search for a vehicle (look up by vehicle make, model, plate, last 6 of VIN, etc.) : TOW123 has powerful historical manifest allowing users to find any tow/vehicle by: partial vin search, tag, make, model, year, color, PO#, etc…
Q13: How does your software allow for storage tracking (e.g. bar coding, etc.) : TOW123 contains many reports help storage tracking. Additionally vehicle storage information can also be retrieved using the mobile application.
Q14: Does your software offer a customer portal where they can track their vehicles, see storage charges, etc.?: No

Storage differences: The difference in the storage category is that Omadi provides a customer portal for clients while Tow123 does not. Omadi also allows you to control what is visible in search results for any user.

 

  
 
Q15: How does your software package handle the lien process?
Q16: What reports does your software offer and can they be tailored to individual company needs (e.g. customization of invoices, etc.)
Q17. Does your software easily export to Excel?
Q18: Does your software offer automatic customer retrieval through phone number recognition?

Omadi

Reporting
Q15: How does your software package handle the lien process? : We track the entire lien process from the vehicle being towed to impound all the way through to the vehicle sale or release. This process is configured to how the tow company wants to receive reminders and notifications to take a vehicle through the process. We produce custom PDF documents for clients like notifications/letters to vehicle owners, state required documents, and auction packets. You can attach paperwork to the tow record to store it digitally forever. We now also offer an integration with AutoDataDirect to help companies using their service for the same process.
Q16: What reports does your software offer and can they be tailored to individual company needs (e.g. customization of invoices, etc.) : First, we offer a custom reporting aspect where you can adjust or create reports specific to your company that will be used to run the business. In doing so we have developed many standard report templates like daily totals reports (for total calls, tows, billings, money collected) and each report can be viewed with different groupings (e.g. revenue by driver, revenue by truck, revenue by tow yard, revenue by customer, revenue by police department). We have not yet run into a report that Omadi could not recreate.
Q17. Does your software easily export to Excel? : Yes
Q18: Does your software offer automatic customer retrieval through phone number recognition?: When a phone number is typed into Omadi it will indicate if that number is associated to any person you have towed for before.

Tow123

Reporting
Q15: How does your software package handle the lien process? : Integration with Auto Data Direct allows direct access to owner/lien holder information in 34 states. Electronic certified mail is available in multiple states with more coming on line. Call for 855-686-9123 more information.
Q16: What reports does your software offer and can they be tailored to individual company needs (e.g. customization of invoices, etc.) : Invoices and statements can be customized. TOW123 offers many reports to help a company perform reporting: Accounts Receivable, Current Lot Inventory, Ageing Report, just to name a few.
Q17. Does your software easily export to Excel? : Yes
Q18: Does your software offer automatic customer retrieval through phone number recognition?: No

Reporting differences: The main difference in reporting is that Omadi offers automatic customer retrieval through phone number recognition while Tow123 doesn’t.

 

  
 
Q19: Does your software offer different clearance /permissions levels for administrative versus dispatch, etc.?
Q20: Is your software web-based? What platforms can I use to access your software?
Q21: Does your software allow for multiple users at the same time?
Q21B: If so, is there an upcharge for a multi-user package?
Q22: What type of back-ups does your software permit (e.g. to the cloud, in-house to a back-up drive, etc.)
Q23: Is there a limit to the amount of history I can keep?
Q24: What is the base price of your software?
Q25: Do you charge for updates? Is there a window of updates that comes with the initial buy?
Q26: What type of training /support do you offer with your software?
Q26A: Is it included with the base price or does it cost more?
Q27: What feature(s) set your software apart from competitors' software?

Omadi

Administrative/Office
Q19: Does your software offer different clearance /permissions levels for administrative versus dispatch, etc.? : Yes, and these levels of access can be customized to fit your needs.
Q20: Is your software web-based? What platforms can I use to access your software? : Yes, any web browser. As well as the app on the Google and Apple stores.
Q21: Does your software allow for multiple users at the same time? : Yes, unlimited users can login at the same time.
Q21B: If so, is there an upcharge for a multi-user package? : We have packages available with unlimited users, and others that are billed out per user charges.
Q22: What type of back-ups does your software permit (e.g. to the cloud, in-house to a back-up drive, etc.) : Cloud automatically and in house on demand.
Q23: Is there a limit to the amount of history I can keep? : Unlimited
Q24: What is the base price of your software? : $99/month with an annual agreement
Q25: Do you charge for updates? Is there a window of updates that comes with the initial buy? : No Charge for updates- every customer automatically gets updated every time there is a release.
Q26: What type of training /support do you offer with your software? : Training is covered during the implementation of the software and facilitated by an Omadi Implementation Engineer. This training can be either onsite, or remote via screen share and conference call. We also have online training material available to our customers to watch on youtube, or view PDF documents that explain how to setup and use omadi. Support is 24/7 with on-call support teams available via chat, email, and by phone.
Q26A: Is it included with the base price or does it cost more? : All support is included. Implementation pricing varies depending on the size and scope of project.
Q27: What feature(s) set your software apart from competitors' software?: Omadi is the most customizable towing platform. Omadi has the most robust mobile app that works without cell service. We have spent the last several years becoming experts in towing management and towing effeciency and built the software to reflect that. One example is our dispatch dashboard, that allows you to see all holding calls, active calls, driver and call locations, ETAs, and appointments all from one screen to drive quick and correct decision making.

Tow123

Administrative/Office
Q19: Does your software offer different clearance /permissions levels for administrative versus dispatch, etc.? : Yes, Users can create and manage all permissions in the system
Q20: Is your software web-based? What platforms can I use to access your software? : Yes, TOW123 is a web-based platform and can be run on any computer with a Chrome/WebKit compatible browser
Q21: Does your software allow for multiple users at the same time? : Yes
Q21B: If so, is there an upcharge for a multi-user package? : TOW123 allows for unlimited users with no additional charge.
Q22: What type of back-ups does your software permit (e.g. to the cloud, in-house to a back-up drive, etc.) : Minimal local backup with full system backup in the Cloud
Q23: Is there a limit to the amount of history I can keep? : No Limit
Q24: What is the base price of your software? : 149.00* -249.00
Q25: Do you charge for updates? Is there a window of updates that comes with the initial buy? : No Update Charges
Q26: What type of training /support do you offer with your software? : Free Training and Support with Subscription
Q26A: Is it included with the base price or does it cost more? : Included
Q27: What feature(s) set your software apart from competitors' software?: Electronic access to 34 state DMV data bases, Dispatch Map, Free Mobile Apps, Send calls to Drivers, VIN Scanner

Administrative/Office differences: Omadi backups in the cloud automatically and in-house on demand. Tow123 provides minimal local backup with full system backup in the Cloud.

At the end of the day, it’s up to you to decide what software is right for you. We encourage you to do your research and to ask the important questions: https://omadi.com/5-questions-you-should-always-ask-before-buying-a-towing-software/ and most definitely get a live demo of the software.

You can view all towing software comparisons at http://towtimes.com/towing-software-comparison/ as well as at https://omadi.com/towing-software-comparisons/