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How does Omadi compare to TOPS?

Towing software companies received a questionnaire with 36 questions from Tow Times Magazine (questions were posed by readers). The answers to these questions for Omadi & TOPS are posted below:

 

  
 
Q1: Does your software integrate with a back office/accounting systems?
Q1B: If yes to Q1, is it compatible with Quickbooks?
Q2. Does your software offer a payroll option?
Q2A: Does your software automatically calculate driver commissions?
Q3. Does your software offer integrated credit card processing?
Q3A: If yes to Q3, with mobile (field) processing (swipers)?
Q3B: Does your software allow for mobile ticket and receipt printing capabilities?
Q4: Does your software offer batch invoicing and statement printing?

Omadi

Accounting Functions
Q1: Does your software integrate with a back office/accounting systems? : Yes, it also performs several accounting functions on its own.
Q1B: If yes to Q1, is it compatible with Quickbooks? : Yes, Quickbooks Online and Quickbooks Desktop/Quickbooks enterprise.
Q2. Does your software offer a payroll option? : Yes, it also integrates with Intuit payroll
Q2A: Does your software automatically calculate driver commissions? : Yes, , commissions can be calculated several ways. E.g. Flat rate vs percentage, Different rate for each line item, different rate for types of service or tow, rates for more than 1 driver per tow
Q3. Does your software offer integrated credit card processing? : Yes
Q3A: If yes to Q3, with mobile (field) processing (swipers)? : Coming in 2017
Q3B: Does your software allow for mobile ticket and receipt printing capabilities? : Yes, with custom mobile invoices/receipts available digitally and through mobile printers in the trucks.
Q4: Does your software offer batch invoicing and statement printing? : Yes

TOPS

Accounting Functions
Q1: Does your software integrate with a back office/accounting systems? : Yes
Q1B: If yes to Q1, is it compatible with Quickbooks? : Yes
Q2. Does your software offer a payroll option? : Yes, for Driver Commissions only.
Q2A: Does your software automatically calculate driver commissions? : Yes
Q3. Does your software offer integrated credit card processing? : Yes, merchant account conversion not required.
Q3A: If yes to Q3, with mobile (field) processing (swipers)? : Not at this time. Projected Q2 2017.
Q3B: Does your software allow for mobile ticket and receipt printing capabilities? : Yes
Q4: Does your software offer batch invoicing and statement printing? : Yes

Accounting Functions differences: Omadi offers payroll options as well as integrating with Intuit payroll. TOPS only offers commission only payroll functions.

 

 

  
 
Q5: Does your software integrate with a mobile system so drivers can have the apps on smartphones and tablets?
Q6: Does your software integrate with third-party applications (e.g. motor clubs)?
Q6B: If yes to Q6, which motor clubs?
Q7. Does your software integrate with GPS?
Q7B: If yes to Q7, which GPS systems?
Q7C: If yes to Q7, what does your software offer (e.g. visual tracking of trucks, etc.)
Q8: How does your software handle multiple drivers/trucks on one call?
Q9: Does your software provide audit trails (e.g. when calls are assigned, hooked, completed, reconciled, etc.)?
Q10: Does your software allow for alerting and if so how? (I.e. yellow notification when a vehicle has been stored for 7 days, red when it hits 30 days, etc.)
Q11: Does your software provide for uploading of photos to accompany an accident report?

Omadi

Dispatching/Tracking
Q5: Does your software integrate with a mobile system so drivers can have the apps on smartphones and tablets? : Yes, a native mobile app so it works with no cellular or wifi service. It is available on the apple app store and google play store.
Q6: Does your software integrate with third-party applications (e.g. motor clubs)? : Yes
Q6B: If yes to Q6, which motor clubs? : agero, allied, allstate, geico, quest, road america, NSD with a two way direct digital integration.
Q7. Does your software integrate with GPS? : Yes
Q7B: If yes to Q7, which GPS systems? : Omadi GPS, TomTom Telematics
Q7C: If yes to Q7, what does your software offer (e.g. visual tracking of trucks, etc.) : We offer 4 tracking maps with real-time location of trucks, drivers on a mobile device, and job locations (Point of interest or pickup locations). Other tracking options automatically provide the ETA for every job telling dispatch who the closest available driver is to the call. We use geofencing with tracking to automatically time stamp when a driver arrives to the scene and leave, as well as can provide patrol tracking using customer polygon geofences.
Q8: How does your software handle multiple drivers/trucks on one call? : Dispatch can easily add multiple divers to a single call by clicking on the drivers name. This can trigger an alert to the driver with job specific information. Multiple trucks usually add into a call as line items on the invoice.
Q9: Does your software provide audit trails (e.g. when calls are assigned, hooked, completed, reconciled, etc.)? : We offer the most extensive audit trail available, period. We track ever single character to every piece of info added, changed, or removed from a call. We track the specific user, the device, the time, and the location that changes are made. You can change what times a user can adjust and what times they cannot adjust.
Q10: Does your software allow for alerting and if so how? (I.e. yellow notification when a vehicle has been stored for 7 days, red when it hits 30 days, etc.) : Yes, automatic email, text, push notification alerts can be triggered to any user. We can also create custom reports and lists that use color coding like green, yellow, red to alert users when to take an action.
Q11: Does your software provide for uploading of photos to accompany an accident report?: Yes, and photos can automatically be sent within an alert. They can also be downloaded and or printed anytime including on the invoice.

TOPS

Dispatching/Tracking
Q5: Does your software integrate with a mobile system so drivers can have the apps on smartphones and tablets? : Yes, both Android and iOS (Apple).
Q6: Does your software integrate with third-party applications (e.g. motor clubs)? : Yes
Q6B: If yes to Q6, which motor clubs? : Agero, Allstate, GEICO, NSD, Quest, Road America, ADS
Q7. Does your software integrate with GPS? : Yes
Q7B: If yes to Q7, which GPS systems? : BudgetGPS, Teletrac, Tom Tom
Q7C: If yes to Q7, what does your software offer (e.g. visual tracking of trucks, etc.) : Visual tracking of calls and trucks. Color-coded icons for each that vary based on the status of the truck and the state of the call. Real-time ETA to the breakdown for each truck, including traffic.
Q8: How does your software handle multiple drivers/trucks on one call? : TOPS allows an unlimited number of drivers/trucks to be assigned to a single call. Each drivers' dispatch is timestamped independently and through each drivers' mobile application. Each driver/truck can have his or her own commissionable charges in addition to general call pricing.
Q9: Does your software provide audit trails (e.g. when calls are assigned, hooked, completed, reconciled, etc.)? : Yes, TOPS stores user IDs and event date/time stamps associated with call record updates. Many are displayed in the software and others are stored behind the scenes for management reporting purposes.
Q10: Does your software allow for alerting and if so how? (I.e. yellow notification when a vehicle has been stored for 7 days, red when it hits 30 days, etc.) : Yes, For Dispatch, TOPS uses visual color code alerts for ETA management and customer priority. Calls which are received electronically have color coding and audible alerts. Dispatching to the driver offers Text/SMS and mobile application notifications. Additionally, there are color coded alerts for notifications of Holds, Notes, and alerts for required field data.
Q11: Does your software provide for uploading of photos to accompany an accident report?: Yes, TOPS allows for storage of images and documents at the call level.

Dispatching/Tracking differences: Omadi has a native mobile app that continues to works with no cellular or wifi service. Omadi offers four tracking maps.

 

 

  
 
Q12: Does your software offer multiple ways to search for a vehicle (look up by vehicle make, model, plate, last 6 of VIN, etc.)
Q13: How does your software allow for storage tracking (e.g. bar coding, etc.)
Q14: Does your software offer a customer portal where they can track their vehicles, see storage charges, etc.?

Omadi

Storage
Q12: Does your software offer multiple ways to search for a vehicle (look up by vehicle make, model, plate, last 6 of VIN, etc.) : Every single field or piece of information in Omadi is searchable. You can setup common search field for quick and easy access, use a global search, or even post a link on your website to allow the public (or specific clients through a login) to search for tow in (you can control what is visible in search results for any user). Also when searching you can search with partial info or for exact matches (like half of the license plate instead of the entire plate).
Q13: How does your software allow for storage tracking (e.g. bar coding, etc.) : Yes, Storage is automatically tracked using the app.
Q14: Does your software offer a customer portal where they can track their vehicles, see storage charges, etc.?: Yes, the customer portal is fully configurable to control what is accessible. You can share reports, lists, history,and many other things. It can also be used to request a tow or check the status of a current job or request.

TOPS

Storage
Q12: Does your software offer multiple ways to search for a vehicle (look up by vehicle make, model, plate, last 6 of VIN, etc.) : Yes, TOPS has the most complete search capability that exists. Searches can be done on any and all data fields, and can be either specific or partial searches. You can also search on the existence of unknown data or the fact that data is missing. This advanced search capability doubles as an ad-hoc report generator which is exportable to Excel.
Q13: How does your software allow for storage tracking (e.g. bar coding, etc.) : Yes, TOPS uses QR codes that are assigned to each inventory item. Lot managers are able to search for and edit inventory, and do automated physical inventories using sophisticated mobile applications.
Q14: Does your software offer a customer portal where they can track their vehicles, see storage charges, etc.?: Yes, there are several tools available including a public facing search tool which is added to the impound managers website, and tools intended for municipalities. These tools detail impound status, and can include pricing, location of storage, attached images, and documents.

Storage differences: TOPS uses QR codes that are assigned to each inventory item. Omadi storage is automatically tracked by using the app. The Omadi customer portal is fully configurable to control what is accessible.

 

 

  
 
Q15: How does your software package handle the lien process?
Q16: What reports does your software offer and can they be tailored to individual company needs (e.g. customization of invoices, etc.)
Q17. Does your software easily export to Excel?
Q18: Does your software offer automatic customer retrieval through phone number recognition?

Omadi

Reporting
Q15: How does your software package handle the lien process? : We track the entire lien process from the vehicle being towed to impound all the way through to the vehicle sale or release. This process is configured to how the tow company wants to receive reminders and notifications to take a vehicle through the process. We produce custom PDF documents for clients like notifications/letters to vehicle owners, state required documents, and auction packets. You can attach paperwork to the tow record to store it digitally forever. We now also offer an integration with AutoDataDirect to help companies using their service for the same process.
Q16: What reports does your software offer and can they be tailored to individual company needs (e.g. customization of invoices, etc.) : First, we offer a custom reporting aspect where you can adjust or create reports specific to your company that will be used to run the business. In doing so we have developed many standard report templates like daily totals reports (for total calls, tows, billings, money collected) and each report can be viewed with different groupings (e.g. revenue by driver, revenue by truck, revenue by tow yard, revenue by customer, revenue by police department). We have not yet run into a report that Omadi could not recreate.
Q17. Does your software easily export to Excel? : Yes
Q18: Does your software offer automatic customer retrieval through phone number recognition?: When a phone number is typed into Omadi it will indicate if that number is associated to any person you have towed for before.

TOPS

Reporting
Q15: How does your software package handle the lien process? : TOPS uses a step-based lien process. This process can be based on many criteria, including number of days after impound, number of days after a specific event, letter or document creation and other items as event milestones. The TOPS Lien process can update pricing, set planned Auction dates, and define auction item types. TOPS also integrates with certain states for DMV vehicle registration records and with the USPS for certified mailings.
Q16: What reports does your software offer and can they be tailored to individual company needs (e.g. customization of invoices, etc.) : TOPS offers a larger set of base reports. These includes daily metrics, call receipts, invoices, statements, driver and truck productivity, accounting, auditing, call, inventory and holds management, auction, etc... Additionally, Customers may request new and customized reports. TOPS supports multi-company setups, and reporting allows for individual and rollup reporting. TOPS offers a very complete reporting module.
Q17. Does your software easily export to Excel? : Yes
Q18: Does your software offer automatic customer retrieval through phone number recognition?: No

Reporting differences: When a phone number is typed into Omadi it will indicate if that number is associated with any person you have towed for before. TOPS doesn’t allow for automatic customer retrieval through phone number recognition.

 

  
 
Q19: Does your software offer different clearance /permissions levels for administrative versus dispatch, etc.?
Q20: Is your software web-based? What platforms can I use to access your software?
Q21: Does your software allow for multiple users at the same time?
Q21B: If so, is there an upcharge for a multi-user package?
Q22: What type of back-ups does your software permit (e.g. to the cloud, in-house to a back-up drive, etc.)
Q23: Is there a limit to the amount of history I can keep?
Q24: What is the base price of your software?
Q25: Do you charge for updates? Is there a window of updates that comes with the initial buy?
Q26: What type of training /support do you offer with your software?
Q26A: Is it included with the base price or does it cost more?
Q27: What feature(s) set your software apart from competitors' software?

Omadi

Administrative/Office
Q19: Does your software offer different clearance /permissions levels for administrative versus dispatch, etc.? : Yes, and these levels of access can be customized to fit your needs.
Q20: Is your software web-based? What platforms can I use to access your software? : Yes, any web browser. As well as the app on the Google and Apple stores.
Q21: Does your software allow for multiple users at the same time? : Yes, unlimited users can login at the same time.
Q21B: If so, is there an upcharge for a multi-user package? : We have packages available with unlimited users, and others that are billed out per user charges.
Q22: What type of back-ups does your software permit (e.g. to the cloud, in-house to a back-up drive, etc.) : Cloud automatically and in house on demand.
Q23: Is there a limit to the amount of history I can keep? : Unlimited
Q24: What is the base price of your software? : $99/month with an annual agreement
Q25: Do you charge for updates? Is there a window of updates that comes with the initial buy? : No Charge for updates- every customer automatically gets updated every time there is a release.
Q26: What type of training /support do you offer with your software? : Training is covered during the implementation of the software and facilitated by an Omadi Implementation Engineer. This training can be either onsite, or remote via screen share and conference call. We also have online training material available to our customers to watch on youtube, or view PDF documents that explain how to setup and use omadi. Support is 24/7 with on-call support teams available via chat, email, and by phone.
Q26A: Is it included with the base price or does it cost more? : All support is included. Implementation pricing varies depending on the size and scope of project.
Q27: What feature(s) set your software apart from competitors' software?: Omadi is the most customizable towing platform. Omadi has the most robust mobile app that works without cell service. We have spent the last several years becoming experts in towing management and towing effeciency and built the software to reflect that. One example is our dispatch dashboard, that allows you to see all holding calls, active calls, driver and call locations, ETAs, and appointments all from one screen to drive quick and correct decision making.

TOPS

Administrative/Office
Q19: Does your software offer different clearance /permissions levels for administrative versus dispatch, etc.? : Yes, All user security levels are customizable, with hundreds of individual security items available. User roles can be general to the user level or can be tailored to suit individual employees' responsibilities. This feature of TOPS is very complete and helps companies lock down user access and improve cash controls.
Q20: Is your software web-based? What platforms can I use to access your software? : Yes, The main TOPS application is Windows based and presently only runs on Windows. We are in the process of converting this to a browser based application. All bolt on browser based applications will run on any internet connected device. Our mobile applications are Android and iOS (Apple) compatible.
Q21: Does your software allow for multiple users at the same time? : Yes
Q21B: If so, is there an upcharge for a multi-user package? : TOPS is priced based on maximum concurrent users
Q22: What type of back-ups does your software permit (e.g. to the cloud, in-house to a back-up drive, etc.) : TOPS is a web-based (Saas) application and is backed up in several ways: 1) redundant hot servers; 2) On-Site backups 3) Off-site backups; and 4) replicated off-site for Disaster Recovery.
Q23: Is there a limit to the amount of history I can keep? : No
Q24: What is the base price of your software? : $125 per concurrent user with a minimum of $325 per month.
Q25: Do you charge for updates? Is there a window of updates that comes with the initial buy? : No, All Updates are included in the monthly fee.
Q26: What type of training /support do you offer with your software? : Training is included as part of the system setup. Ongoing training and support is available through our Helpdesk.
Q26A: Is it included with the base price or does it cost more? : Yes, raining and support is included in the monthly fee.
Q27: What feature(s) set your software apart from competitors' software?: Some features which set our software apart include: Customizability; Mobile applications; External Interfaces; Complex Search Capabilities; Advanced Automated Pricing; In-depth Role based user Security; Lien Sale/Auction Module with customizable Auction check-out process, including custom forms and state tax calculations; Police and municipality interfaces. More importantly, what sets our company apart is our desire to treat our Customers as business partners, our Customer Service, and Up-front interview process with business process analysis.

Administrative/Office differences: Omadi is cloud based and can be used from any web browser as well as the app on the Google and Apple stores. The main TOPS application is Windows based and presently only runs on Windows. We are in the process of converting this to a browser based application.

At the end of the day, it’s up to you to decide what software is right for you. We encourage you to do your research and to ask the important questions: https://omadi.com/5-questions-you-should-always-ask-before-buying-a-towing-software/ and most definitely get a live demo of the software.

You can view all towing software comparisons at http://towtimes.com/towing-software-comparison/ as well as at https://omadi.com/towing-software-comparisons/